Returns address:
Dae Ha UK
3 The Forum
Icknield Way Industrial Estate
Tring
Hertfordshire
HP23 4JY

Returning Undamaged or Non-Defective Goods

We can only accept the return of items if they are faulty or were supplied in error, unless under the direct discretion of Dae Ha UK

PLEASE NOTE: That, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Dae Ha UK.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of an order and it has been damaged in transit, you must notify us within 3 working days. Once notified we will arrange for a collection of the goods. Once received we will send out replacement or offer a full refund via your original payment method. If immediate replacements are required we will invoice you for these goods beforehand.

Defective Goods: You have the right to return any faulty goods within six months. Please keep all the order information that accompanies your products as this may be needed. Items returned under warranty should be received in their original packaging complete with all documentation. Once we have verified the defect, we will issue a replacement or full refund via your original payment method. Dae Ha UK thoroughly tests any returned product, and if a returned product is found not to be defective, we will return the product to you or refund for any goods that we can resell. If returning back to you, you will be liable for any extra delivery charges.

Incorrect Goods: If you discover that we have sent you the incorrect products, please contact our Customer Services Team on 01442 899 945 or by email to sales@garmentfilms.co.uk immediately and we will arrange for the incorrect products to be collected. We will quickly replace them with the products you ordered, subject to stock availability.

If you intend to cut rolls into smaller sheets for use in craft size machines, or for re-selling, you must perform a test cut first to ensure our HTV meets your requirements. Rolls that are cut into smaller sheets cannot be refunded.

Custom DTF & HTV cannot be refunded, unless deemed to be faulty.

Please Note: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 14 days of receiving it. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods, you have 14 days to do so, at your own expense. Once the item is received by us, we’ll issue a full refund for the product to your original payment method or exchange for the same product in a different colour. You may be subject to a restocking charge of 20%, in which case you will be notified before sending the goods back.

Collections

If we arrange for our carriers to collect goods from you, there will be a £15.00 + VAT courier out of area charge, and the collection date and time period will be clearly communicated to you. The consignment must be ready for collection. Failure to do so will incur a £15.00 + VAT charge, which the couriers place on us for a non-collection. Please also note that we cannot trace or credit lost consignments unless you provide us with details of the carrier's consignment note.

Rewards Points

If you've used your rewards for partial payments, the amount used will be credited back to your E-Wallet. We'll refund the remaining amount to the method of payment you paid with. if you've used your rewards for full payment, the total amount will be refunded back to your E-Wallet.