Returns Information


 

Returns Policy

Returns address:

Dae Ha UK

3 The Forum

Icknield Way Industrial Estate

Tring

Hertfordshire

HP23 4JY

 

Returning Undamaged or Non-Defective Goods

We can only accept the return of items if they are faulty or were supplied in error, unless under the direct discretion of Dae Ha U.K

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Dae Ha U.K.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of an order and it has been damaged in transit, you  must notify us within 3 working days. Please return the item(s) to us within 7 working days of receipt for exchange, or full refund via your original payment method and include your reasonable return postage costs. If immediate replacements are required we will invoice you for these goods.

Defective Goods: You have the right to return any faulty goods within six months. Please keep all the order information that accompanies your products as this may be needed. Items returned under warranty should be received in their original packaging complete with all documentation. Once we have verified the defect, we will issue a replacement or full refund via your original payment method and reimburse your reasonable return postage costs. Dae Ha U.K thoroughly tests any returned product, and if a returned product is found not to be defective, we will return the product to you. You will then be liable for the return carriage. If immediate replacements are required we will invoice you for these goods.

Incorrect Goods: If you discover that we have sent you the incorrect products, please contact our Customer Services Team on 01442 899 945 or by email to sales@garmentfilms.co.uk immediately and we will arrange for the incorrect products to be collected. We will quickly replace them with the products you ordered, subject to stock availability.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 48 hours of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method, subject to a restocking charge of 20%.

Collections

If we arrange for our carriers to collect goods from you, the collection date and time period will be clearly communicated to you. The consignment must be ready for collection. Failure to do so will incur a £10 charge. Please also note that we cannot trace or credit lost consignments unless you provide us with details of the carrier's consignment note.